Frequently asked questions about our transport services

VotreChauffeur.fr mainly arranges taxi journeys, station and airport transfers, business travel and selected group transport bookings. Depending on your needs, we can also consider requests for a private hire driver, a CPAM-approved taxi (medical transport), sightseeing transport or other specific services.

To help you choose the right service, see our pages on Taxi, Transfers, Corporate transport et Group transport.

The best way to contact us is by phone. Call us on 03 73 73 89 89 and, if possible, have your departure point, destination, date, time, number of passengers and any specific requirements ready.

You can also send your enquiry through our contact page.

VotreChauffeur.fr is based in Beaune and serves Beaune, Dijon and the wider Burgundy region, depending on the request. Long-distance journeys can also be arranged, including to Lyon Saint-Exupéry, Paris-Charles-de-Gaulle and Geneva.

For other destinations, contact us with your itinerary so we can confirm whether we can arrange your journey.

Private hire drivers must be booked in advance. Taxis operate under a different regulatory framework and may pick up passengers without an advance booking where their authorisation allows it.

For a more detailed comparison, see our taxi service and our page on Private hire driver.

Yes. VotreChauffeur.fr arranges station and airport transfers depending on your departure point, destination and availability. The routes currently featured are Lyon Saint-Exupéry, Paris-CDG et Geneva.

Meeting arrangements on arrival are agreed when you book.

This depends on the number of passengers, luggage and the vehicle available. We confirm whether you can travel together before the journey.

See our page on Group transport to help prepare your enquiry.

Taxi fares are regulated, including for journeys booked in advance. Private hire drivers set their own prices, and the pricing terms are explained before the journey.

Call us with your journey details to find out which fares and pricing terms apply.

Tell us your preferred time so we can confirm availability for your journey.

If you need to communicate in English during your journey, please mention this when booking. VotreChauffeur.fr can consider your request depending on which driver is available. An English-speaking driver is not guaranteed for every journey.

Contact us as soon as possible. The conditions depend on the service booked, how soon you are travelling and any commitments agreed when you booked.

Yes, subject to the relevant CPAM approval and the conditions that apply to the medical transport concerned. A medical prescription and, in some cases, prior authorisation may be required.

See our page on CPAM-approved taxi (medical transport) for detailed, up-to-date information.

Let us know before booking. These requests need to be assessed individually, and availability cannot be assumed.

Call us directly or describe your requirements in your booking enquiry.