Privacy policy

This policy explains how personal data submitted or collected through votrechauffeur.fr is used to handle enquiries and booking requests and to operate the website.

01Data controller

The data controller for this website is:

02What data may be collected?

Depending on how you use the website, VotreChauffeur.fr may process data including:

• your first name and surname;
• your company, if provided;
• your telephone number;
• your email address;
• the content of your message;
• your pick-up point and destination;
• your preferred date and time;
• the number of passengers;
• any additional information needed to assess your request;
• technical data needed to operate or secure the website, or measure its audience, depending on the tools enabled and your cookie preferences.

When completing a form, please avoid sharing sensitive data or information that is not needed to arrange your journey.

03Why is this data used?

Data may be processed to:

• respond to an enquiry;
• assess a booking or quote request;
• arrange and manage a transport service;
• communicate with the customer before or after the service;
• carry out administrative and accounting tasks where necessary;
• protect and maintain the website;
• measure website traffic or use other services requiring consent, where you have agreed to them;
• comply with applicable legal obligations.

04Legal bases

Depending on the circumstances, processing relies on legal bases including:

• taking steps at your request before entering into a contract when you enquire about a service;
• performing a contract when a service is booked;
• complying with the data controller's legal obligations;
• legitimate interests, where applicable, for certain activities necessary for security, the defence of legal rights or the day-to-day operation of the service;
• consent for cookies or tracking technologies that require it.

05Who may receive your data?

Only those who need your data to handle your request or operate the service have access to it. Depending on the arrangements in place, this may include:

• the VotreChauffeur.fr GIE;
• the member or driver providing the service, where the information is needed to carry it out;
• technical providers responsible for hosting, maintenance, form submissions or the website's digital tools, within the scope of their work.

We do not sell your personal data to third parties.

06How long is your data kept?

Data is kept for a period proportionate to its purpose. In practice:

• an enquiry that does not lead to a service is not intended to be kept indefinitely;
• information relating to a service may be kept for as long as needed to provide it, then archived where justified by legal or accounting obligations or the defence of legal rights;
• retention periods for cookies and tracking technologies depend on the tools used and must comply with the periods applicable to those technologies.

The exact technical retention periods will need to be aligned with the tools actually installed when the website goes live.

07Cookies and tracking technologies

The website may use cookies that are strictly necessary for it to function and, depending on its configuration, cookies or tracking technologies for analytics or third-party services.

Where consent is required, these tracking technologies must only be placed after you have made your choice. You can accept, refuse or change your preferences using the consent management tool available on the website.

08Data transfers outside the European Union

Some digital service providers may process data outside the European Economic Area (EEA). If such services are used on the website, the applicable safeguards will need to be identified and described in accordance with the GDPR.

No transfers outside the EEA should be confirmed or ruled out without an audit of the tools actually integrated into the planned website.

09Security

VotreChauffeur.fr implements appropriate technical and organisational measures to reduce the risk of unauthorised access to, loss, alteration or disclosure of data.

10Your rights

Subject to the conditions set out in the GDPR and applicable law, your rights include:

• accessing your data;
• having it corrected;
• having it erased where the conditions are met;
• restricting processing;
• objecting to certain processing;
• data portability where this right applies;
• withdrawing your consent to processing based on that consent.

We may ask you to verify your identity where necessary to avoid disclosing data to an unauthorised person.

11Complaints to the CNIL

If you believe your rights have not been respected, you can contact the Commission nationale de l'informatique et des libertés (CNIL), the French data protection authority.

12Updates to this policy

This policy may change to reflect regulatory, technical or organisational developments. The version published on the website must reflect the tools and processing activities actually in use when it goes live.